Last week, we asked you to complete a survey for us in exchange for $20 worth of DGTX. To make sure that only genuine users with valuable feedback took part, the offer applied only to existing Digitex account holders with active trading accounts. If users didn’t have any trading volume, they were unable to receive the DGTX reward. We’re pleased to say, we got some awesome results from the 1420 traders who took part. Check out some of the highlights:
- Digitex scored an average of 4.27 out of 5 for overall trading experience
- Digitex scored an average of 4.45 out of 5 for customer service
- Digitex scored an average of 4.3 for overall platform’s performance
What We’re Doing Well
A massive thank you to everyone who took part. We really appreciate all your feedback and are thrilled with the results. Rating so highly for overall trading and platform experience as well as for our stellar customer support shows that our hard work is paying off. We couldn’t be happier to hear how much you love using the platform.
It’s also great to know that a massive 94.5% of you would recommend Digitex to a friend. Here are some of the positive sentiments we received in the survey:
“Customer Service is already the best. Nothing to ask for more.”
“Keep doing what you are doing! Been with Digitex since ICO. Some bumps on the road, but the direction is good! Bravo!”
“If Digitex sticks with and is able to pull off the current roadmap that’s been discussed in the recent blogs, I think this exchange can definitely grow into something big.”
“I trade on Binance but I’m a Digitex fan.”
You also rated our Liquidity Mining program with an average of 4.1, which is also really encouraging as its one of our newest features.
Where We Can Improve
We asked for your honest feedback and we know there is room for improvement as we expand and grow our business. Starting with Liquidity Mining, some of you suggested that we should reduce the gap between buy and sell, improve the UI, attract more participants, and increase the trading volume. These suggestions have been noted and we have started working on them already.
The most common answers as to where we could improve the platform, however, were not about Liquidity Mining. We saw “adding more coin pairs” coming a lot of times, stopping minting DGTX, and incorporating a solution for DGTX price stabilization. You also said that you would like us to re-open our Telegram group, that you would like to see the platform available in more languages, and that you would like a solution for mobile devices. The platform, some of you said, can also experience slow loading times.
We’re taking all of your feedback on board. As we told you in our Q&A blog post last week, we are working on solutions for most of these suggestions already. More coin pairs will be coming soon, a solution for DGTX volatility, a mobile app for trading on the go, and more utilities for DGTX that we will be announcing shortly.
When it comes to more languages, we are soon releasing a Russian blog and website, and we already have active Russian social channels. Once we have finalized localizing in Russian we will start to introduce more languages.
Other Important Information
The most common other exchanges that Digitex traders use are Binance, BitMEX, Huobi, Kucoin, Bittrex, OKEx, Coinbase, WazirX, Binomo, Yobit, Kuna, FTX, Poloniex, Mercatox, Pancakeswap, Whitebit, Kraken, Luno, and Uniswap. Most of you are manual traders. Out of the 1420 responses, there were 1022 manual traders, 44 bot traders, and 117 of you who do both.
When it came to how frequently you trade, the majority of you (43.2%) are fairly infrequent traders, trading once a week or less. 27.2% of you say that you trade a few times a week, 14.6% of you trade daily, but less than three hours, while 14.8% of you are trading junkies, trading more than three hours every single day.
When it comes to your preferred activity on the Digitex exchange, our spot markets are proving to be really popular, with 78.9% of you using them most often. 30.6% of you trade our futures markets, and 46.1% like to earn DGTX through pool rewards or farming on Uniswap.
Wrapping It Up
The survey results are certainly very positive. They also reveal that the majority of the Digitex community are not futures traders but prefer trading spot or earning a passive income on their crypto. With this in mind, we know that you’ll be super excited about the latest feature coming to the Digitex platform. Stay tuned to the blog this week, you’re going to love it!
We also want to convert more of you to futures trading. There’s so much opportunity to make money here as you can win whether the market goes up or down. With that in mind, we realize that we need to improve on our educational content. So, you can expect to see more step-by-step guides and tutorials coming soon.
As always, if you have any questions or feedback, hit us up on our socials or contact our customer support. We’re always happy to help.